Frequently Asked Questions

"90% of all enterprises with multiple locations will switch to IP telephony over the next 5 years " Philips group.

What is VoIP/Internet Voice?
VoIP allows you to make telephone calls using a computer network, over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone.

What Kind of Equipment Do I Need?
A broadband (high speed Internet) connection is required. This can be through a cable modem, or high speed services such as DSL or a local area network. You can hook up an inexpensive microphone to your computer and send your voice through a cable modem or connect a phone directly to a telephone adaptor.

If I have VoIP service, who can I call?
Depending upon your service, you might be limited only to other subscribers to the service, or you may be able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

What Are Some Advantages of Internet Voice?

With many VoIP plans you can talk for as long as you want with any person in the world (the requirement is that the other person has an Internet connection).

What Are Some disadvantages of Internet Voice?
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences:

Some VoIP services don't work during power outages and the service provider may not offer backup power.
Not all VoIP services connect directly to emergency services through 999.
VoIP providers may or may not offer directory services/Yellow pages listings.

Does my Computer Have to be Turned on?
Not if you are making calls with a phone and adaptor or special VoIP phone, but your broadband Internet connection needs to be active. You can also use your computer while talking on the phone.

How Do I Know If I have a VoIP phone Call?
It will ring like any other call.

OCS can supply custom VoIP solutions to meet your individual requirements, so contact us now and find out how we can save you money.